Privacy Policy

Privacy Policy

Various privacy laws apply to Wurth Australia Pty Ltd. (Wurth). These laws regulate the way organisations:
collect;
use;
disclose;
keep secure; and
give people access to their personal information. (This is information about an individual that identifies them).

This policy tells you what information we collect and keep, what we do with it, and what your rights are in relation to that information.

Your personal and account information:
In order to supply goods to our clients we need to collect, use and disclose some personal information. We consider all information about our clients to be private and confidential, and hold ourselves to the highest standards in the safekeeping and use of that information.

What kind of information will we collect?
In order to establish and administer your account, we collect
your name and contact details;
your e-mail address (if you have one);
phone and fax numbers
details about authorised signatories;
your Australian Business Number; and
bank account or credit card details;

Competitions or promotions
Wurth may use an agency to run competitions or promotions. They may request your name, address and email address where it is necessary to ensure your eligibility, and meet Lottery and Gaming regulations. These agencies must return all records of this information to Wurth. Wurth retains ownership of this information and will ask you if you do not wish to receive further information about our products.

Information we collect from the web
Each time someone visits our web site, our web server collects the following type of information for statistical purposes;
The number of users who visit the website;
The number of pages viewed; and
Traffic patterns

This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.

We will not sell our client information:
Information about clients or their Wurth accounts is not sold to any other company, individual, or group.

When we will release your information to others

General:
We will not release information about clients or their Wurth accounts unless:
We receive their prior written consent;
We believe the recipient to be the client or their authorised representative;
We are required or authorised by law to release information to the recipient.

Research companies:
We may also provide some information to market research companies for the purpose of analysing our client base. We may provide our clients' or prospective clients' contact details to market research companies to undertake research on behalf of Wurth. For example, we may run client satisfaction surveys, or run focus groups on proposed products. This information will not be used for any other purpose, and account information will not be provided.

We may use your information to tell you about our products
Your information may be used by Wurth to enable us to inform you about new and existing products and services that will enhance our relationship with you. If you provide us with your address or e-mail address, we may use it to send our regular communications such as updates on new and existing products and services.

Security on our system
All client information is protected from unauthorised access through the use of secure passwords, user log ons or other security procedures. Developments in security and encryption technology will be reviewed regularly.

Where necessary, we will remind our clients that the Internet is an insecure medium.

Correcting Information
You may request access to any personal information we hold about you. If it is incorrect, we will correct it at your request.

Any Questions?
If you have any further questions relating to this privacy statement, or concerns about the way in which we have handled your personal information, please do not hesitate to:
email us at marketing@wurth.com.au
telephone us on 1300 65 77 65 or
write to us at 2/1 Healey Road Dandenong South VIC 3175

Privacy Policy PDF