Product and Process Quality
Sustained customer satisfaction is our highest priority. We are committed to supply identical product quality with the same brand promise on a global scale.
To meet our customers’ requirements, we demand the highest possible product and service quality. We do not make any compromises with stringent rules and regulations governing our product development, our production and manufacturing, the selection of suppliers, all further underpinned by extensive internal product testing and examination.
With an extensive global in-house product development team, we strongly rely on close cooperation between quality assurance, product management and product development. Market-specific product requirements are determined prior to the start of project and detailed practice-orientated testing is conducted during the entire development process.
Before any product is added to our range, it is subjected to several days of endurance testing in our network of test laboratories, all of which are certified to DIN EN ISO/IEC 17025.
Customers play an important role in continuous improvement. With a highly experienced, in house team of local experts, we listen and guide customers on their applications and experiences. Feedback is captured and used to further develop the ever growing and expanding product range.
Occurring product reclamations are processes on a timely basis. In case of a reclamation increase for a particular product, we act immediately to develop potential problem solutions early on.
Wurth test laboratories
Quality Management System
Our quality philosophy does not only refer to our product quality but also to our internal processes including sourcing, warehousing and the dispatch of goods. Since 1997 we have implemented a Quality Management System which fulfils the criteria of the ISO 9001 : 2015 standard.